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ITIL-F · Question #93

In which of the following should details of a workaround be documented?

The correct answer is B. The problem record. See the full explanation below for the reasoning.

Question

In which of the following should details of a workaround be documented?

Options

AThe service level agreement (SLA)
BThe problem record
CThe availability management information system
DThe IT service plan

How the community answered

(35 responses)

A
3% (1)
B
80% (28)
C
6% (2)
D
11% (4)

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