Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?

Question

Options

• AEvent management, incident management, problem management, request fulfilment, and access
• BEvent management, incident management, change management, and access management
• CIncident management, problem management, service desk, request fulfilment, and event management
• DIncident management, service desk, request fulfilment, access management, and event management

• A
  81% (13)
• C
  13% (2)
• D
  6% (1)

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