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ITIL-F · Question #543
ITIL-F Question #543: Real Exam Question with Answer & Explanation
The correct answer is D. Agree Service level targets. See the full explanation below for the reasoning.
Question
Which is a responsibility of a customer within the service level management process?
Options
- ANegotiate third party contracts
- BMeasure service availability
- CSupply good or services
- DAgree Service level targets
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