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ITIL-F · Question #536

When should a known error be raised?

The correct answer is B. As soon as it becomes useful to do so. See the full explanation below for the reasoning.

Question

When should a known error be raised?

Options

  • AOnly when the root cause is found and a workaround exists
  • BAs soon as it becomes useful to do so
  • COnly when the error in the IT Service is found
  • DAs soon as the major problem procedure is executed

How the community answered

(44 responses)
  • A
    5% (2)
  • B
    82% (36)
  • C
    11% (5)
  • D
    2% (1)

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