PeopleCert
ITIL-F · Question #478
Which ITIL process is used to restore normal service operation as quickly as possible?
The correct answer is B. Incident management. See the full explanation below for the reasoning.
Question
Which ITIL process is used to restore normal service operation as quickly as possible?
Options
- AService level management
- BIncident management
- CProblem management
- DAvailability management
How the community answered
(31 responses)- A3% (1)
- B81% (25)
- C6% (2)
- D10% (3)
Community Discussion
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