PeopleCert
ITIL-F · Question #468
What term describes assurance that a product or service will meet its agreed requirements?
The correct answer is C. Service level agreement. See the full explanation below for the reasoning.
Question
What term describes assurance that a product or service will meet its agreed requirements?
Options
- AUnderpinning contract
- BWarranty
- CService level agreement
- DUtility
How the community answered
(35 responses)- A6% (2)
- B9% (3)
- C71% (25)
- D14% (5)
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