PeopleCert
ITIL-F · Question #461
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
The correct answer is B. The process owner. https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Understand the key concepts of service management
Question
Which role is responsible for sponsoring, designing and change managing a process and its metrics?
Options
- AThe process practitioner
- BThe process owner
- CThe service owner
- DThe process manager
How the community answered
(26 responses)- A4% (1)
- B81% (21)
- C4% (1)
- D12% (3)
Explanation
https://en.wikiversity.org/wiki/ITIL/Foundation/Service_Management/Processes_functions_and_ro
Topics
#process owner#roles and responsibilities#process design#process metrics
Community Discussion
No community discussion yet for this question.