PeopleCert
ITIL-F · Question #435
What does the continual service improvement (CSI) approach enable a business to achieve?
The correct answer is B. It helps the business in making decisions on improvement initiatives. See the full explanation below for the reasoning.
Question
What does the continual service improvement (CSI) approach enable a business to achieve?
Options
- AIt keeps the communication going within the business
- BIt helps the business in making decisions on improvement initiatives
- CIt helps the stakeholders understand their customers
- DIt dictates the way the business interacts with external suppliers
How the community answered
(53 responses)- A9% (5)
- B83% (44)
- C2% (1)
- D6% (3)
Community Discussion
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