PeopleCert
ITIL-F · Question #43
Where would you expect incident resolution targets to be documented?
The correct answer is A. A service level agreement (SLA). See the full explanation below for the reasoning.
Question
Where would you expect incident resolution targets to be documented?
Options
- AA service level agreement (SLA)
- BA request for change (RFC)
- CThe service portfolio
- DA service description
How the community answered
(13 responses)- A77% (10)
- B8% (1)
- C15% (2)
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