Which of these statements about Service Desk staff is CORRECT?

Question

Options

• AService Desk staff should be recruited from people who have high levels of technical skill
• BThe Service Desk can often be used as a stepping stone for staff to move into other more
• CThe Service Desk should try to have a high level of staff turnover as the training requirements are
• DService Desk staff should be discouraged from applying for other roles as it is more cost effective

• A
  16% (7)
• B
  71% (32)
• C
  4% (2)
• D
  9% (4)

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