PeopleCert
ITIL-F · Question #384
What are the processes within Service Operation?
The correct answer is A. Event Management, Incident Management, Problem Management, Request Fulfillment and. See the full explanation below for the reasoning.
Question
What are the processes within Service Operation?
Options
- AEvent Management, Incident Management, Problem Management, Request Fulfillment and
- BEvent Management, Incident Management. Change Management and Access Management
- CIncident Management, Problem Management, Service Desk, Request Fulfillment and
- DIncident Management, Service Desk, Request Fulfillment, Access Management and Event
How the community answered
(19 responses)- A84% (16)
- C5% (1)
- D11% (2)
Community Discussion
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