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ITIL-F · Question #38

Which one of the following can help determine the level of impact of a problem?

The correct answer is B. Configuration management system (CMS). See the full explanation below for the reasoning.

Question

Which one of the following can help determine the level of impact of a problem?

Options

ADefinitive media library (DML)
BConfiguration management system (CMS)
CStatement of requirements (SOR)
DStandard operating procedures (SOP)

How the community answered

(31 responses)

A
3% (1)
B
84% (26)
C
6% (2)
D
6% (2)

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