What are Request Models used for?

Question

Options

• ACapacity Management
• BModelling arrival rates and performance characteristics of service requests
• CComparing the advantages and disadvantages of different Service Desk approaches such as
• DIdentifying frequently received user requests and defining how they should be handled

• A
  6% (2)
• B
  6% (2)
• C
  18% (6)
• D
  70% (23)

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