PeopleCert
ITIL-F · Question #344
ITIL-F Question #344: Real Exam Question with Answer & Explanation
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Question
What are Request Models used for?
Options
- ACapacity Management
- BModelling arrival rates and performance characteristics of service requests
- CComparing the advantages and disadvantages of different Service Desk approaches such as
- DIdentifying frequently received user requests and defining how they should be handled
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