PeopleCert
ITIL-F · Question #32
Which is the correct definition of a customer facing service?
The correct answer is A. One which directly supports the business processes of customers. See the full explanation below for the reasoning.
Question
Which is the correct definition of a customer facing service?
Options
- AOne which directly supports the business processes of customers
- BA service that cannot be allowed to fail
- COne which is not covered by a service level agreement
- DA service not directly used by the business
How the community answered
(22 responses)- A77% (17)
- B5% (1)
- C5% (1)
- D14% (3)
Community Discussion
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