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ITIL-F · Question #299
ITIL-F Question #299: Real Exam Question with Answer & Explanation
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Question
The difference between a Service Level Agreement (SLA) and an Operional Level Agreement (OLA) is that:
Options
- AAn SLA is legally binding, an OLA is a best efforts agreement
- BAn SLA defines the service to be provided, an OLA defines internal support needed to deliver the
- CAn SLA defines Service Level Requirements, an OLA defines Service Level Targets
- DAn SLA is with an external customer, an OLA is with an internal customer
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