PeopleCert
ITIL-F · Question #291
Which of the following is the goal or purpose of service level management?
The correct answer is D. To ensure that an agreed level of IT service is provided for all current IT services. See the full explanation below for the reasoning.
Question
Which of the following is the goal or purpose of service level management?
Options
- ATo carry out the service operations activities needed to support current IT services
- BTo ensure that sufficient capacity is provided to deliver the agreed performance of services
- CTo create and populate a service catalogue
- DTo ensure that an agreed level of IT service is provided for all current IT services
How the community answered
(30 responses)- A7% (2)
- B17% (5)
- C3% (1)
- D73% (22)
Community Discussion
No community discussion yet for this question.