Hierarchic escalation is BEST described as?

Question

Options

• ANotifying more senior levels of management about an incident
• BPassing an incident to people with a greater level of technical skill
• CUsing more senior specialists than necessary to resolve an Incident to maintain customer satisfaction
• DFailing to meet the incident resolution times specified in a service level agreement

• A
  77% (17)
• B
  5% (1)
• C
  5% (1)
• D
  14% (3)

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