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ITIL-F · Question #278

Which is the first step in the 7 Step Improvement Process?

The correct answer is B. Define what you should measure. See the full explanation below for the reasoning.

Question

Which is the first step in the 7 Step Improvement Process?

Options

APrepare for action
BDefine what you should measure
CIdentify gaps in Service Level Agreement (SLA) achievement
DWhere are we now?

How the community answered

(25 responses)

A
16% (4)
B
72% (18)
C
4% (1)
D
8% (2)

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