PeopleCert
ITIL-F · Question #266
The difference between service metrics and technology metrics is BEST described as?
The correct answer is A. Service metrics measure the end to end service; Technology metrics measure individual. See the full explanation below for the reasoning.
Question
The difference between service metrics and technology metrics is BEST described as?
Options
- AService metrics measure the end to end service; Technology metrics measure individual
- BService metrics measure maturity and cost; Technology metrics measure efficiency and
- CService metrics include critical success factors and Key Performance Indicators; Technology
- DService metrics measure each of the service management processes; Technology metrics
How the community answered
(59 responses)- A81% (48)
- B2% (1)
- C5% (3)
- D12% (7)
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