PeopleCert
ITIL-F · Question #262
Which of the following would NOT be a task carried out by the Request Fulfillment process?
The correct answer is C. Provision of information used to compare actual performance against design standards. See the full explanation below for the reasoning.
Question
Which of the following would NOT be a task carried out by the Request Fulfillment process?
Options
- AThe sourcing and delivering of the components of requested standard services (e.g.
- BProvision of a channel for users to request and receive standard services for which a pre-defined
- CProvision of information used to compare actual performance against design standards
- DProvision of information to users and customers about the availability of services and the
How the community answered
(39 responses)- A15% (6)
- B3% (1)
- C74% (29)
- D8% (3)
Community Discussion
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