Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

Question

Options

• ABusiness Objectives, IT Objectives, Process Metrics
• BProcess Models, Goals and Objectives
• CVision and Strategy, Tactical Goals and Operational Goals
• DBusiness and IT Strategy and Process Definitions

• A
  3% (1)
• B
  11% (4)
• C
  81% (29)
• D
  6% (2)

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