PeopleCert
ITIL-F · Question #244
Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
The correct answer is C. Business relationship management. See the full explanation below for the reasoning.
Question
Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
Options
- AAvailability management
- BCapacity management
- CBusiness relationship management
- DService catalogue management
How the community answered
(65 responses)- A3% (2)
- B9% (6)
- C83% (54)
- D5% (3)
Community Discussion
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