PeopleCert
ITIL-F · Question #228
ITIL-F Question #228: Real Exam Question with Answer & Explanation
Sign in or unlock ITIL-F to reveal the answer and full explanation for question #228. The question stem and answer options stay visible for context.
Question
Which statement about Service Level Agreements (SLAs) is CORRECT?
Options
- AThey must contain legal wording because of their importance
- BThere should always be a separate SLA for each specific customer
- CThe wording must be clear and concise to allow no room for ambiguity
- DChanges to the SLA can only be requested by the customer
Unlock ITIL-F to see the answer
You've previewed enough free ITIL-F questions. Unlock ITIL-F for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.