PeopleCert
ITIL-F · Question #220
In which of the following should details of a workaround be documented?
The correct answer is B. The problem record. See the full explanation below for the reasoning.
Question
In which of the following should details of a workaround be documented?
Options
- AThe Service Level Agreement (SLA)
- BThe problem record
- CThe Availability Management Information System
- DThe IT service continuity plan
How the community answered
(29 responses)- A10% (3)
- B86% (25)
- D3% (1)
Community Discussion
No community discussion yet for this question.