PeopleCert

ITIL-F · Question #20

What do customer perceptions and business outcomes help to define?

The correct answer is A. The value of a service. See the full explanation below for the reasoning.

Question

What do customer perceptions and business outcomes help to define?

Options

AThe value of a service
BGovernance
CTotal cost of ownership (TCO)
DKey performance indicators (KPIs)

How the community answered

(27 responses)

A
81% (22)
B
11% (3)
C
4% (1)
D
4% (1)

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