PeopleCert
ITIL-F · Question #192
ITIL-F Question #192: Real Exam Question with Answer & Explanation
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Question
Which of the following is the best definition of service management?
Options
- AThe ability to keep services highly available to meet the business needs
- BA set of specialized organizational capabilities for providing value to customers in the form of services
- CA complete set of all the documentation required to deliver world class services to customers
- DAn internationally recognized methodology to provide valuable services to customers
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