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ITIL-F · Question #183
ITIL-F Question #183: Real Exam Question with Answer & Explanation
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Question
Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident 2. Chronological order of steps to resolve the incident
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
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