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ITIL-F · Question #183
Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident 2. Chronological order of steps to resolve the incident
The correct answer is B. 2 only. See the full explanation below for the reasoning.
Question
Which of the following should be documented in an incident model? 1. Details of the service level agreement (SLA) pertaining to the incident 2. Chronological order of steps to resolve the incident
Options
- A1 only
- B2 only
- CBoth of the above
- DNeither of the above
How the community answered
(35 responses)- A6% (2)
- B80% (28)
- C3% (1)
- D11% (4)
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