PeopleCert
ITIL-F · Question #170
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
The correct answer is D. A known error. See the full explanation below for the reasoning.
Question
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Options
- AA service object
- BAn incident
- CA change
- DA known error
How the community answered
(49 responses)- A10% (5)
- B6% (3)
- C2% (1)
- D82% (40)
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