Which of the following is the BEST description of a centralized service desk?

Question

Options

• AThe desk is co-located within or physically close to the user community it serves
• BThe desk uses technology and other support tools to give the impression that multiple desk locations
• CThe desk provides 24 hour global support
• DThere is a single desk in one location serving the whole organization

• A
  10% (2)
• B
  15% (3)
• C
  5% (1)
• D
  70% (14)

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