PeopleCert
ITIL-F · Question #135
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
The correct answer is A. Event management, incident management, problem management, request fulfillment, and access. See the full explanation below for the reasoning.
Question
Which one of the following provides the CORRECT list of processes within the service operation stage of the service lifecycle?
Options
- AEvent management, incident management, problem management, request fulfillment, and access
- BEvent management, incident management, change management, and access management C.
- CIncident management, service desk, request fulfillment, access management, and event management
How the community answered
(62 responses)- A73% (45)
- B10% (6)
- C18% (11)
Community Discussion
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