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ITIL-F · Question #126
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
The correct answer is D. Configuration level. See the full explanation below for the reasoning.
Question
The multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?
Options
- ACustomer level
- BService level
- CCorporate level
- DConfiguration level
How the community answered
(38 responses)- A16% (6)
- B3% (1)
- C8% (3)
- D74% (28)
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