The testers in company A were part of the development team. Due to an organizational change they moved to be part of the support team. What are the advantages and the disadvantages of this change?

The correct answer is B. Advantage: being closer to customer perspective. Being part of the support team means that the testers are closer to the customer perspective, which is an advantage for testing, as they can better understand the user needs and expectations, and identify more realistic scenarios and risks. However, being part of the support…

Test Management

Question

Options

AAdvantage: More independence in deciding what and how to test, Disadvantage: Isolation from
BAdvantage: being closer to customer perspective,
CAdvantage: pulled to support tasks and having less time for testing, Disadvantage less chances
DAdvantage: increased chances to move a tester to development; Disadvantage: pulled to support

How the community answered

(22 responses)

A
9% (2)
B
82% (18)
C
5% (1)
D
5% (1)

Explanation

Being part of the support team means that the testers are closer to the customer perspective, which is an advantage for testing, as they can better understand the user needs and expectations, and identify more realistic scenarios and risks. However, being part of the support team also means that they have less independence in deciding what and how to test, as they may be influenced by the customer's preferences or requests, which could compromise the objectivity and effectiveness of testing.

Topics

#test independence#tester roles#organizational structure#testing advantages

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