You are testing a room upgrade system for a hotel. The system accepts three differed types of room (increasing order of luxury): Platinum. Silver and Gold Luxury. ONLY a Preferred Guest Card holder…

Question

Exhibit

Options

• ACustomer A; doesn't offer any upgrade; Customer B: offers upgrade to Gold luxury room
• BCustomer A: doesn't offer any upgrade; Customer B: doesn't offer any upgrade.
• CCustomer A: offers upgrade to Gold Luxury room; Customer B: doesn't offer any upgrade
• DCustomer A: offers upgrade to Silver room; Customer B: offers upgrade to Silver room.

• A
  8% (3)
• B
  3% (1)
• C
  74% (28)
• D
  16% (6)

Explanation

According to the decision table in the image, a Preferred Guest Card holder with a Silver room is eligible for an upgrade to Gold Luxury (YES), while a non-Preferred Guest Card holder, regardless of room type, is not eligible for any upgrade (NO). Therefore, Customer A (a Preferred Guest Card holder with a Silver room) would be offered an upgrade to Gold Luxury, and Customer B (a non- Preferred Guest Card holder with a Platinum room) would not be offered any

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