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ISEB-SWTINT1 · Question #52

Scenario 2 Your organisation is a large media services corporation (MSC). MSC uses Agile development, within a Scrum framework. Here, the iterations are referred to as Sprints. For each Sprint, a…

The correct answer is D. To understand the status of each incident at any given time. Option D is correct because the core value of an incident tracking system is visibility: at any point, stakeholders (developers, testers, managers) need to know where each incident stands - whether it's new, assigned, in progress, resolved, or closed - so nothing falls through…

Test Management

Question

Scenario 2 Your organisation is a large media services corporation (MSC). MSC uses Agile development, within a Scrum framework. Here, the iterations are referred to as Sprints. For each Sprint, a set of user-stories is defined, built, and tested. The user-stories are typically 1-2 lines long, indicating what the customer wants the system to do. MSC is in the process of updating its website to meet the recently introduced accessibility rules for websites. Accessibility means the availability of a system suitable to members of the public with, for example, visual or hearing difficulties. It has been decided to start with two requirements, as its first 2 Sprints: 1) Presentation of content with clear headings, short sentences, text versions always available. 2) Consistent navigation through the website. You are the test manager and there are four developers and two testers. You have all worked together previously, and are very experienced in MSCs products. Although the accessibility rules are new to you and the team, you have all attended a workshop where they were explained. Incident management is essential in software development projects. Which of the following is the main purpose of an incident tracking process?

Options

  • ATo identify the average number of steps required to recreate each incident.
  • BTo calculate the average turnaround times per defect.
  • CTo identify the priority of each incident.
  • DTo understand the status of each incident at any given time.

How the community answered

(44 responses)
  • A
    7% (3)
  • B
    2% (1)
  • C
    2% (1)
  • D
    89% (39)

Explanation

Option D is correct because the core value of an incident tracking system is visibility: at any point, stakeholders (developers, testers, managers) need to know where each incident stands - whether it's new, assigned, in progress, resolved, or closed - so nothing falls through the cracks and work can be prioritized accordingly.

Why the distractors are wrong:

  • A (steps to recreate) - Reproduction steps are recorded within an incident record, but counting the average number of steps is not a purpose of the tracking process itself.
  • B (average turnaround times) - Turnaround metrics may be extracted as reports from the system, but this is a secondary analytical use, not the main purpose of the process.
  • C (priority of each incident) - Priority is one field captured on an incident, but setting priority is a single attribute, not the overarching purpose of the entire tracking process.

Memory tip: Think of incident tracking as a "flight tracker" - its job is to tell you where the plane is right now, not how long the flight took on average (B), how many runways it used (A), or which boarding class the passengers are in (C). Status visibility is always the primary goal.

Topics

#incident management#defect tracking#defect status#test monitoring

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