ISEB-SWTINT1 Question #52: Real Exam Question with Answer & Explanation

Scenario 2 Your organisation is a large media services corporation (MSC). MSC uses Agile development, within a Scrum framework. Here, the iterations are referred to as Sprints. For each Sprint, a set of user-stories is defined, built, and tested. The user-stories are typically 1-2 lines long, indicating what the customer wants the system to do. MSC is in the process of updating its website to meet the recently introduced accessibility rules for websites. Accessibility means the availability of a system suitable to members of the public with, for example, visual or hearing difficulties. It has been decided to start with two requirements, as its first 2 Sprints: 1) Presentation of content with clear headings, short sentences, text versions always available. 2) Consistent navigation through the website. You are the test manager and there are four developers and two testers. You have all worked together previously, and are very experienced in MSCs products. Although the accessibility rules are new to you and the team, you have all attended a workshop where they were explained. Incident management is essential in software development projects. Which of the following is the main purpose of an incident tracking process?