BCS-ISEB
ISEB-ITILF · Question #25
ISEB-ITILF Question #25: Real Exam Question with Answer & Explanation
Sign in or unlock ISEB-ITILF to reveal the answer and full explanation for question #25. The question stem and answer options stay visible for context.
Question
Hierarchic escalation is BEST described as?
Options
- ANotifying more senior levels of management about an incident
- BPassing an incident to people with a greater level of technical skill
- CUsing more senior specialists than necessary to resolve an Incident to maintain customer
- DFailing to meet the incident resolution times specified in a service level agreement
Unlock ISEB-ITILF to see the answer
You've previewed enough free ISEB-ITILF questions. Unlock ISEB-ITILF for full answers, explanations, the timed quiz mode, progress tracking, and the master PDF. Question stem and options stay visible so you can still see what's on the exam.