BCS-ISEB
ISEB-ITILF · Question #242
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?
The correct answer is D. Service and process improvements. See the full explanation below for the reasoning.
Question
In the Continual Service Improvement (CSI) model, the stage 'How do we get there?1 is underpinned by which set of activities?
Options
- ASetting measurement targets
- BTaking measurements and recording metrics
- CBaseline assessments
- DService and process improvements
How the community answered
(49 responses)- A4% (2)
- B8% (4)
- C12% (6)
- D76% (37)
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