BCS-ISEB
ISEB-ITILF · Question #237
ISEB-ITILF Question #237: Real Exam Question with Answer & Explanation
The correct answer is C. Identifying frequently received user requests and defining how they should be handled. See the full explanation below for the reasoning.
Question
What are Request Models used for?
Options
- AModelling arrival rates and performance characteristics of service requests
- BCapacity Management
- CIdentifying frequently received user requests and defining how they should be handled
- DComparing the advantages and disadvantages of different Service Desk approaches such as local
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