What are Request Models used for?

The correct answer is C. Identifying frequently received user requests and defining how they should be handled. See the full explanation below for the reasoning.

Question

What are Request Models used for?

Options

AModelling arrival rates and performance characteristics of service requests
BCapacity Management
CIdentifying frequently received user requests and defining how they should be handled
DComparing the advantages and disadvantages of different Service Desk approaches such as local

How the community answered

(69 responses)

A
4% (3)
B
3% (2)
C
84% (58)
D
9% (6)

Community Discussion

No community discussion yet for this question.

Full ISEB-ITILF Practice