BCS-ISEB
ISEB-ITILF · Question #232
Which of the following is NOT an example of Self-Help capabilities?
The correct answer is A. Requirement to always call the service desk for service requests. See the full explanation below for the reasoning.
Question
Which of the following is NOT an example of Self-Help capabilities?
Options
- ARequirement to always call the service desk for service requests
- BMenu-driven range of self help and service requests
- CWeb front-end
- DA direct interface into the back end process handling software
How the community answered
(23 responses)- A83% (19)
- B4% (1)
- C4% (1)
- D9% (2)
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