BCS-ISEB
ISEB-ITILF · Question #220
Which of the following is NOT an objective of the Operations Management function?
The correct answer is D. First line Incident investigation and diagnosis logged by users. See the full explanation below for the reasoning.
Question
Which of the following is NOT an objective of the Operations Management function?
Options
- AMaintenance of status quo to achieve stability of day to day processes and activities
- BRegular scrutiny and improvements to achieve improved service at reduced costs
- CSwift application of skills to diagnose any IT Operations failures that occur
- DFirst line Incident investigation and diagnosis logged by users
How the community answered
(19 responses)- A5% (1)
- B11% (2)
- D84% (16)
Community Discussion
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