BCS-ISEB
ISEB-ITILF · Question #147
Which process is responsible for discussing reports with customers showing whether services have met their targets?
The correct answer is C. Service level management. See the full explanation below for the reasoning.
Question
Which process is responsible for discussing reports with customers showing whether services have met their targets?
Options
- AContinual service improvement
- BChange management
- CService level management
- DAvailability management
How the community answered
(63 responses)- A11% (7)
- B5% (3)
- C83% (52)
- D2% (1)
Community Discussion
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