BCS-ISEB
ISEB-ITILF · Question #130
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
The correct answer is D. A known error. See the full explanation below for the reasoning.
Question
What type of record should you raise when a problem diagnosis is complete and a workaround is available?
Options
- AA service object
- BAn incident
- CA change
- DA known error
How the community answered
(65 responses)- A6% (4)
- B3% (2)
- C14% (9)
- D77% (50)
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