BCS-ISEB
ISEB-ITILF · Question #13
ISEB-ITILF Question #13: Real Exam Question with Answer & Explanation
The correct answer is A. The Deming Cycle. See the full explanation below for the reasoning.
Question
Which one of the following includes four stages called Plan, Do, Check and Act?
Options
- AThe Deming Cycle
- BThe continual service improvement approach
- CThe seven-step improvement process
- DThe service lifecycle
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