IIA
IIA-CIA-PART3 · Question #97
IIA-CIA-PART3 Question #97: Real Exam Question with Answer & Explanation
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Question
When evaluating the help desk services provided by a third-party service provider which of the following is likely to be the internal auditor's greatest concern?
Options
- AWhether every call that the service provider received was logged by the help desk.
- BWhether a unique identification number was assigned to each issue identified by the service
- CWhether the service provider used its own facilities to provide help desk services
- DWhether the provider's responses and resolutions were well defined according to the service-level
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