When evaluating the help desk services provided by a third-party service provider which of the following is likely to be the internal auditor's greatest concern?

Question

Options

• AWhether every call that the service provider received was logged by the help desk.
• BWhether a unique identification number was assigned to each issue identified by the service
• CWhether the service provider used its own facilities to provide help desk services
• DWhether the provider's responses and resolutions were well defined according to the service-level

• A
  4% (1)
• B
  7% (2)
• C
  18% (5)
• D
  71% (20)

Explanation

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