You are troubleshooting a complex routing issue after a recent change. Your customer has just called and reported that the issue now impacts all users. What should you do next?

Question

Options

• ARestore the last-known working configuration.
• BAsk the customer to send logs from each user.
• CExplain to the customer what the issue is.
• DCollect a show tech and log a case with TAC.

• A
  83% (30)
• B
  6% (2)
• C
  8% (3)
• D
  3% (1)

Explanation

Restoring the last-known working configuration immediately mitigates the impact on all users, providing a stable network state while you continue troubleshooting the root cause.

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