You are delivering a Managed Connectivity Services (MCS) solution. What role belongs you, as an Aruba partner, as opposed to Aruba?

Question

Options

• AUpgrading firmware for the solution
• BManaging the solution on an ongoing basis
• COptimizing the solution on an ongoing basis
• DDesigning and deploying the solution

• A
  9% (3)
• B
  70% (23)
• C
  18% (6)
• D
  3% (1)

Explanation

In Managed Connectivity Services (MCS), the model deliberately splits responsibilities: Aruba handles the technical lifecycle of the solution - including firmware upgrades (A), ongoing optimization (C), and the initial design and deployment (D) - while the Aruba partner's core value-add is managing the solution on an ongoing basis for the customer. This means the partner owns the customer relationship, monitors performance, handles escalations, and ensures service levels are met - the "managed service" wrapper around Aruba's technology.

Why the distractors are wrong:

• A (Firmware upgrades): Aruba retains control of firmware updates as part of its cloud-managed infrastructure responsibility.
• C (Optimization): Aruba continuously tunes and optimizes the underlying solution - that's baked into the MCS offering.
• D (Design and deployment): In MCS, Aruba leads the design and deployment, distinguishing it from a traditional partner-led project.

Memory tip: Think of MCS as "Aruba builds it and keeps it running - the partner manages the relationship." The word "Managed" in MCS is the partner's job title: the partner is the manager of the service from the customer's perspective, not the engineer maintaining it under the hood.

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