Why might you recommend Proactive Care Advanced rather than Proactive Care?

Question

Options

• AThe company wants reports that are tailored for them.
• BThe company needs monitoring 24x7.
• CThe company wants enhanced call handling.
• DThe company needs a dedicated HPE Account Support Manager (ASM).

• A
  4% (1)
• C
  4% (1)
• D
  92% (24)

Explanation

Proactive Care Advanced is distinguished by the inclusion of a dedicated Account Support Manager (ASM) - a named HPE resource assigned specifically to the customer's account. This goes beyond standard support coordination, giving the company a single, familiar point of contact who understands their environment, advocates internally at HPE, and provides ongoing, personalized service delivery. Standard Proactive Care does not include this dedicated ASM role.

Why the distractors are wrong:

• A (tailored reports): Personalized reporting is available in both tiers, so this alone doesn't justify upgrading to Advanced.
• B (24x7 monitoring): Both Proactive Care and Proactive Care Advanced include 24x7 coverage - not a differentiator.
• C (enhanced call handling): Improved call handling is a feature of standard Proactive Care, not the defining upgrade in the Advanced tier.

Memory tip: Think "Advanced = ASM." The extra letter in "Advanced" maps directly to the extra resource - the Account Support Manager. If a customer needs a dedicated person, choose Advanced.

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