A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department…

A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources. The contract would include the following provisions: 1. Faster response times 2. Multi-vendor repair services 3. Onsite engineer 4. Lease new equipment Which HP PPS Services offering best meets this customer's needs?