A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their…

A customer has set aside a budget to cover replacement and maintenance of their printing and PC hardware. They are interested in contracting with a hardware manufacturer for services because their IT department does not have adequate resources to cover PPS Services. The contract would include the following provisions: 1. Standard delivery requirements 2. Multi-vendor repair services 3. Multi-year contract 4. Quarterly payment Which offer best matches this customer's needs?