Which outcome can be achieved through proactive management of PCs and personal tablets?

Question

Options

• Aa reduction in help-desk calls
• Ban ability to share files
• Ca reduction in security level
• Dan increase in knowledge of user location

• A
  89% (16)
• B
  6% (1)
• C
  6% (1)

Explanation

Proactive PC and tablet management - through scheduled updates, patch deployment, automated diagnostics, and remote monitoring - prevents issues before users encounter them, which directly reduces the volume of help-desk calls (A). When devices are consistently maintained, users experience fewer failures, errors, and configuration problems that would otherwise drive them to contact support.

Why the distractors are wrong:

• B (file sharing) - File sharing is a network/permissions feature, not an outcome of proactive device management itself.
• C (reduced security level) - Proactive management increases security by keeping patches and antivirus definitions current; it never reduces security level.
• D (user location knowledge) - Location awareness requires specific tracking tools (MDM/GPS), not general proactive maintenance.

Memory tip: Think of proactive management as preventive medicine for devices - just as regular checkups keep patients out of the ER, regular patching and monitoring keeps users off the help-desk phone. "Proactive = Prevent Problems = Fewer Calls."

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