What drives customers to implement workflow solutions?

Question

Options

• AHP Web Jetadmin and Universal Print Driver
• BEfficiency in using information, which means efficiency in serving customers
• CThe shift from black and white printing to color
• DManaging the print network

• B
  91% (21)
• C
  4% (1)
• D
  4% (1)

Explanation

Customers implement workflow solutions primarily because they need to handle information more efficiently - faster access, better routing, and smarter processing of documents directly translates into serving their own customers better, which is the core business driver.

Why the distractors are wrong:

• A (HP Web Jetadmin / Universal Print Driver) - these are print management tools, not motivators for workflow adoption; they're means, not ends.
• C (Black-and-white to color shift) - print technology evolution is a hardware trend, unrelated to why organizations adopt workflow systems.
• D (Managing the print network) - network management is an IT concern, not a business driver for workflow solutions.

Memory tip: Think "workflow = work smarter, serve faster." The word workflow itself implies moving information efficiently through a business process - and that efficiency always circles back to the customer experience.

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